Archive for the ‘Consumer’ Category

Fatbox Fail

Friday, December 9th, 2011

I opened a multi-CD jewel case (colloquially, a fatbox) album of three 25+ year old audio compact discs (CDs) today, preparing for the annual audition of Handel’s holiday masterpiece. A nasty surprise: open-cell polyurethane foam sheets, part of the original fatbox packaging, had spontaneously bonded to the labels of the CDs. Drat.

Peeling the foam off the CD was easy. But the label side was permanently pockmarked beyond repair. The foam had damaged the CD lacquer layer. You might succeed in playing a CD with this kind of damage, but the disc is doomed because the fragile reflective layer that carries the music is no longer protected. My three discs were barely playable.

The fix: Use audio CD rescue software to create new discs. (Data CD rescue software probably won’t work because audio CDs employ a different format.) The free cdrdao package recovered 100% of Handel’s glorious music. I kept the original discs in case of trouble with the copies.

I let my fingers do the walking through the other fatboxes in my collection and guess what? Many, especially those manufactured in the 1980s, contained foam sheets. Not all the foam sheets caused damage, but some of my CDs face reincarnation as coasters.

Have you fingered your fatboxes lately?

Diagnose a TurboTax Unexpected and Serious Error

Sunday, January 16th, 2011

Eager to get going early on my income tax return, I got a surprise shortly after installing TurboTax 2010 software under Windows XP. As TurboTax tried to “get a jump-start” on my 2010 taxes by pulling in last year’s tax return, this annoying box jumped onto the screen.

TurboTax Error Dialog Box

Doesn’t say much, does it? Look up the 11 digit error code, 17257300799, on Google Search and the Turbo Tax support website. Nada. Play around with the program and you’ll trigger other 11 digit error codes such as 17942563671 and 17638845067. Information about similar messages on the TurboTax website goes something like this:

We have seen reports with some TurboTax customers where you attempt to start a new return (or transfer from a 2009 return) and the program shuts down with a serious and unexpected error.

One of the problem reporter error numbers we have seen has been 1991550181, but it could be any 11-digit number. Please be sure you have attempted all troubleshooting steps from our “Other Articles to Try” section on the left side of this page so you can eliminate other system problems first.

Duh. The “Other Articles to Try” section lists the usual suspects (such as antivirus software) that cause things to go wrong when installing software. I laughed when I read that the error code could be any 11-digit number. How in the heck do you troubleshoot a random number? Looking it up doesn’t work.

Want to try your hand at fixing this bad boy? Follow these steps.

1. On the lower left side of the box, click What is sent in the error report?

2. You’ll see a box that starts “The following information is included in the error report.” On the left side, click Error Info underneath About This Report.

3. The next box (see below) will show detailed information about the error. What helped me was the .NET exception message highlighted in gray.

4. Use this information and your bare wits to correct the error. On my machine, restrictive permissions caused the message “Access to the path … is denied.” Fixed in a jiffy with the Windows Explorer security dialog.

TurboTax Error Dialog Box

Best of luck. If worse comes to worse, you can always surf over to the IRS website, download, print, fill out, and mail 2010 Form 4868, “Application for Automatic Extension of Time To File U.S. Individual Income Tax Return.” That will give you a few more months to wrestle with TurboTax.

Battery Management

Friday, March 5th, 2010

Battery management is the bane of every portable/mobile electronic device owner’s existence. So it is nice to see Lawrence Berkeley National Laboratory solving the problems that prevent lithium-ion batteries from being widely used in electric vehicles. Venkat Srinivasan, one of the scientists working on the project, writes an authoritative blog about the practical considerations of rechargeable batteries. Judging from what I have “learned the hard way” about batteries, Mr. Srinivasan knows his stuff. And he writes well.

His advice on lithium-ion, NiMH, NiCd, and lead-acid batteries is poetry to my ears.

Illumination on CFL Longevity

Tuesday, April 15th, 2008

Compact fluorescent lampAs I’m a sucker for just about every consumer technology that comes down the pike, I had to try Compact Fluorescent Lamps (CFLs) in my new house when they first appeared on the consumer market in 1995. I quickly discovered that the expensive (about $25 in today’s money) bulbs were not very bright, so I installed them in relatively inaccessible places like the basement crawl space, hoping that the manufacturer’s claims of long life would come true. Alas, the bulbs died young. Not recognizing the environmental hazard, I tossed the dead bulbs in the trash and forgot about them.

Fast forward ten years: I found CFLs at Costco for less than $3 per bulb. The manufacturer, Feit Electric, specifically claimed 8 times the lifetime of a 60 watt incandescent lamp. Do the math: 8 x 1,000 hours = 8,000 hours (11+ months, operating continuously). So I bought a pack and paired some of them with double-life (2,000 hour) incandescent lamps. Guess which lamps failed first: incandescents or CFLs?

Yup, another disappointment for me, the Green wannabe. Was it an industry conspiracy or was I just unlucky? Now Consumer Reports shines light on this dark enigma in its May, 2008 issue. Since 8,000 hours is a long time, CR’s tests aren’t finished. Still several brands have passed the 7,600 hour mark. But Feit Electric ESL13T bulbs “failed between 3,300 and 3,900 hours.” I would have been happy if my Feit Electric bulbs (not the same model) had lasted even that long.

Moral of the story: if you want to buy a long-lasting CFL, brand and model matters. Before plunking down hard earned cash, read Consumer Reports to find a bulb that’s likely to be reliable. So now I’ve got a pack of dead CFLs, each containing 3 to 5 milligrams of mercury, making them toxic waste. Anybody want to take these bad boys off my hands? I can’t get rid of them!